Thank you for visiting our website at www.clubeden.ca (the "Website"). This privacy policy (the "Privacy Policy") tells you how we use personal information collected from users of this Website and our services.  Please read this privacy policy before using the website or submitting any personal information. By using this website, you are accepting the practices described herein. These practices are subject to change, but any changes will be posted on the privacy page.  No Privacy Policy changes will be retroactive.  You are encouraged to review the privacy policy whenever you visit the site to keep track of the policy changes and make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those websites.

Collection of Information

We collect personally identifiable information, like names, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, and to sign you up for our service mailing list, unless you give us permission to use it in other manners.

Cookie/Tracking Technology

This website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customize the website for visitors. If, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this website allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using means provided on this website. We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Why do we collect your personal information?

We respect your right to personal privacy. We will not rent or sell your personal information to anyone outside Club Eden. We collect your information for the following reasons:

Membership and Event Registration

When you become a Club Eden member, register for an event/class or make a purchase, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request. In addition, all attendees are required to complete a legally binding privacy agreement and membership agreement that binds all members to the same rules of confidentiality and discretion. Members are NOT permitted to talk about other members in an identifiable (i.e. non-anonymous) fashion. We also validate your personal information against government ID to ensure all members are of the age of majority.

Providing you with updates

Club Eden provides ongoing updates about industry topics, upcoming events, exclusive member benefits, surveys and other relevant announcements via email. You can receive updates by joining Club Eden, or visiting our Website. To enroll, we will collect your contact information (your full name, address, telephone number and e-mail address). This information will only be used to contact you about Club Eden or our affiliates. You can unsubscribe or change your contact preferences at any time by logging in to your account at the Website or contacting us at privacy@clubeden.ca.

 

Participation in a Contest, Promotion, or Survey

From time to time, we run contests, promotions, and surveys. If you choose to participate, you may be asked for contact information as well as additional optional survey information. Information from contest entries will be used to contact you if you win and to verify that entrant is of the age of majority. All contests are subject to rules specific to that particular contest. We may also summarize and analyze survey information in a way that no longer identifies the respondents.

Other Information we Collect

We may use non-personal information to compile tracking reports regarding Website user demographics, Web Site traffic patterns, and Web Site purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Website users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.

 

Who Has Access to my Personal Information?

Disclosure to Club Eden employees

Club Eden will only provide access to your personal information to those staff members who need it in order to assist you or to analyze our performance in order to measure and improve Club Eden. Club Eden employees are kept up-to-date with regards to our privacy and security practices and are required to sign confidentiality agreements.

Disclosure to Service Providers

We may use leading service providers to assist us with key business functions. We will only share information necessary for these service providers to perform their role in serving you on behalf of Club Eden. To reduce the risk of fraud or misuse of personal information. These third parties will be required to sign a confidentiality agreement that binds them to keep all member/customer information confidential.

Legal Disclosure

Club Eden may disclose your information as permitted or required by law; for example:

to a government institution or other person or entity that has asserted its lawful authority to obtain the information; where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity; to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information; to comply with court rules regarding the production of records and information; to our legal counsel; and to an archival institution.

 

How does Club Eden Protect my Information?

The security of your personal information is a high priority for Club Eden. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

When is my Information Removed?

We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.

How do I Access my Personal Information?

At any time, you can check your information to verify, update, or correct it, and have any obsolete information removed. You can also review any of the information that we have retained, how we have used it, and to whom we have disclosed it; ask us to change your preferences regarding how we use or disclose your information; or let us know that you do not wish to receive any further communication from us.

If you would like to access, change or remove your personal information; or if you have any questions, concerns or complaints about the privacy policies stated here, please contact us at privacy@clubeden.ca.

We will respond to your request or investigate your concern as quickly as we can. For your protection, Club Eden may require identification for verification.

 

Chief Privacy Officer - Club Eden

Telephone: 604-589-CLUB (2582)

Email: clubeden@clubeden.ca